FREQUENTLY
ASKED
QUESTIONS

Ponea Health is not a hospital. We are an aggregator of healthcare services. We bring licensed, vetted and regulated health providers together under our digital healthcare platform. Our goal is to ensure access to medical providers is convenient, smooth and efficient for our patients.

Our healthcare service providers range across all disciplines and specialties. These include doctors, dentists, medical centers, hospitals, laboratories, radiology and imaging centres and pharmacies. We enable access to medical care from these professionals at medical facilities, and where available, at your home, hotel/ office, or via teleconsultation.

LIFE-LONG
HEALTHCARE

Care that goes the distance.

What is Chronic Disease Management?

Chronic Disease Management is a product for the continuous follow-up of patients with those diseases referred to as ‘non-communicable diseases’.

Simply put, these are conditions that cannot be transmitted from one person to the other through direct contact. They are not transmitted through vectors such as insects or parasites either. 

They are found mostly in the adult population from the ages of 35 years and above. They contribute significantly to the burden of hospital admissions and deaths in most healthcare institutions. 

 

What are the examples of non-communicable diseases? 

The most common non-communicable diseases are: 

  • Hypertension or high blood pressure
  • Diabetes 
  • Arthritis

These three contribute to the bulk of hospital admissions. These admissions are easily avoidable through regular follow-up and adherence to medical advice. 

How does the chronic disease management program work? 

The chronic disease management program is a new product that aims at improving the management of life-long medical conditions. This will be achieved through our innovations in healthcare delivery such as: 

  • Timely delivery of pharmaceutical products
  • Urgent referral when the situation demands it.

High blood pressure or hypertension occurs when the heart struggles to push blood through your blood vessels due to the collection of plaques around the walls of the blood vessels.

This causes them to become narrower and forces the heart to pump harder to push out blood to the various organs of the body.

Usually, poorly managed high blood pressure leads to heart failure and damage to organs such as the kidneys, the brain, and the eyes. 

The management of high blood pressure involves more than medication. It has various components: 

Changes in lifestyle such as:-

  • Healthy diet that is rich in vegetables/fruits and low in fat       Regular physical exercise (at least 30 minutes every day)
  • Reducing tobacco and alcohol use
  • Monitoring and recording of blood pressure daily or on alternate days
  • Regular follow-up with qualified medical professionals 
  • Routine screening for complications of hypertension 
  • Compliance with prescribed medications 

The initial consultation will be done by a general medical doctor. After the history and physical examination, (s)he will recommend certain tests or treatment options. The general doctor may recommend follow-up by a specialist for these conditions.

High blood pressure is called the silent killer because it develops without being noticed. An elevated reading using a BP monitor might be the only finding.  

Normal blood pressure ranges between 90/60 mmHg and 140/90mmHg. 

If you get two readings above 140/90mmHg, it is recommended to get professional medical advice.

There may be no symptoms as the disease develops. The symptoms usually manifest as a result of complications to body organs. They include: 

  • Headaches 
  • Visual blurring/ progressive loss of vision 
  • Weakness or numbness in any of the limbs 
  • Chest pain usually on the left side 

Factors that predispose to this disease are: 

  • Sedentary lifestyle 
  • Poor diet – rich in fats; deficient in vegetables and fruits 
  • High BMI 
  • Family history of hypertension 
  • Alcohol and tobacco use 

The management of high blood pressure involves more than medication. It has various components: 

  • Change in lifestyle
  • Healthy diet
  • Regular physical exercise (at least 30 minutes every day)
  • Reducing tobacco and alcohol use 
  • Monitoring and recording of blood pressure daily or on alternate days  
  • Regular follow-up with qualified medical professionals 
  • Routine screening for complications of hypertension
  • Compliance with prescribed medications 

Diabetes is a medical condition where the body is unable to regulate the blood glucose levels primarily due to insulin deficiency (the hormone that normally regulates the sugar levels). 

Symptoms of diabetes are: 

  • Frequent urination 
  • Increased thirst 
  • Increased appetite 
  • Unintentional weight loss 

Diabetes is usually diagnosed by measuring blood glucose levels. 

A fasting blood sugar level of 7.0 mmol/l or higher on two separate occasions is diagnostic for diabetes.  

Risk factors for Diabetes are: 

  • Family history of diabetes 
  • Obesity 
  • High blood pressure 
  • Lack of physical activity 
  • Smoking 
  • Being 40 years and above 
  • High cholesterol levels 

If you notice any of these symptoms and have any one of the risk factors, you are advised to speak to a doctor.

For those who suspect they may be suffering from diabetes, a consultation with a general medical doctor is the first step.

History will be obtained and a physical examination performed.  

Lab tests to investigate the patient will be recommended

For patients with confirmed diabetes will get a consultation with a diabetologist (diabetes specialist) or a general medical doctor.  

The consultations are aimed at advising on:

  • Proper nutrition,
  • How and when to take medication, 
  • Screening for any complications of this disease
  • Monitoring of blood sugar levels at home
  • Taking medication correctly

Arthritis in simple terms is the painful inflammation of any of the joints of the body. It commonly occurs due to infection, an over-reactive immune system or wearing out of the joints due to advanced age. 

The management of these conditions involves the use of medications that reduce inflammation at the involved joints. It also involves the use of supplements to regenerate damaged tissues in these joints. 

At Ponea, the arthritis management team will be composed of:  

Low back pain has become an increasingly common medical complaint. It is usually associated with occupation-related injury to the lower back region.

Usually, it is managed through pain-relieving medication and physiotherapy exercises.

If neither of these relieves the pain it is advisable to get a professional medical opinion on whether imaging is necessary.

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FREQUENTLY ASKED QUESTIONS

The Ponea Health E-commerce platform offers a one-stop point for the comprehensive management of chronic health conditions. Book a tele-consult with a certified and vetted general doctor or specialist doctor from the comfort of your home to accompany you throughout your journey. The platform allows you to select a comprehensive package from a wide catalog of providers depending on pricing and location, which includes all the necessary lab tests to monitor the risk of complications and the effectiveness of the medical management plan. The same lab tests are also offered individually on our platform depending on your preference. 

 

Ponea Health is an aggregator of various health services and providers that work in tandem to guarantee holistic patient care. Through the Ponea Health e-commerce platform, you are able to compare an array of vetted providers such as doctors, laboratories, and imaging centers offering similar services at different price points and locations. This allows you to select one within your budget and convenience in terms of location. 

Through the Ponea Health mobile phlebotomy services, you can get your samples conveniently collected by a vetted professional at the comfort of your home, office, or hotel . The short turnaround times for sample processing and dispatch of results to both yourself and the doctor guarantees prompt diagnosis and treatment. 

Ponea Health e-pharmacy platform is a 24-hour service that is dedicated to delivering medication promptly and conveniently to your home or preferred pick-up point. Through the upload prescription functionality, you can submit your prescription and get your medication delivered right to your doorstep. 

Doctors on the Ponea Health e-commerce platform are rated based on a combination of their qualifications, continuous professional advancement, and overall patient satisfaction. This guarantees you get the highest attainable level of care. 

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